I would rate this as the worst place to work - File Clerk 1B and Data Entry Serco Group Employee Review

1.0
Nov 26, 2011
Recommend
CEO approval
Business Outlook

Pros

The benefits were the only reason why I stayed employed.

Cons

Took advantage of Government. Yes, we had federal holidays, we observed them, however, it was mandatory for us to work on Saturdays just for the hours. If there was no work, we would work 8 hour shift placing labels on old file folders just so we could submit "x" amount of employees working on Saturday (overtime). It was common practice to hold immigration files on desks until the last day that was allowed. Did not want to get ahead of the workload. Not enough work for all the employees hired. Had to find things for employees to do! We were told if there was no work, to grab the file folders and label them so we can use them again.

Explore other reviews about Serco Group

5.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great work life balance benefits are top pay is valid

Cons

no work vehicle no company phone satellite position, no peers (I don't have much to say negative, these are a stretch)

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

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