Psychological Health Outreach Program contract position - Anonymous employee Serco Group Employee Review

3.0
Oct 13, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

On this contract, I traveled 2 - 3 times a month on the weekends. I got to work with some excellent people, skilled clinicians, and very dedicated leaders in the military. We provided much needed resources to a lot military service members.

Cons

Several times, we worked long hours on the weekend. We could easily put in 20 - 24 hours in on 2 days and were only given 2 days off. Upper management expects an immediate response to emails, but often delays their response to your emails. We duplicate or triplicate our reporting, which often interferes with our team's ability to actually complete the calls to service members. High turn over in many offices and inability to retain quality staff Many staff leave when they realize they will not be promoted

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5.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great work life balance benefits are top pay is valid

Cons

no work vehicle no company phone satellite position, no peers (I don't have much to say negative, these are a stretch)

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

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