I Wouldn't Ask My Worst Enemy To Work at Serco - Anonymous employee Serco Group Employee Review

1.0
Jan 6, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Flexible work schedule but this appears to be fading fast. 2. 401k match is decent as company matches up to certain amount.

Cons

1. Management style is crabs in a basket; 2. Management (most) lack professionalism and lack elementary people skills 3. Those who do the work are often not rewarded, while those who slack are promoted 4. No incentive for growth; one hits the glass ceiling within one year 5. Managers micro-manage 6. Low work morale 7. Project managers are not qualified and have no clue how to manage a project 8. 98% of the benefits suck and are reduced every year but there is little pay increase 9. Unethical policies and employees run rampant but the company presents different view to it's client 10. Employees are not rewarded/acknowledged for going above and beyond

Explore other reviews about Serco Group

5.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great work life balance benefits are top pay is valid

Cons

no work vehicle no company phone satellite position, no peers (I don't have much to say negative, these are a stretch)

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

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