Great pay, bad management, but you will hear that for both KBR and SERCO contracts in theater. - LMS Serco Group Employee Review

2.0
Jan 16, 2009
Recommend
CEO approval
Business Outlook

Pros

War Zone pay (overall) is significantly above what is paid in the states. If you look at the job on an hourly wage basis, the pay is rather poor. It is a great contract to work on and the people and countries you get to see are something to remember. You typically work in a small office environment varied responsibilities. It is a dynamic and constantly changing environment. The vacation time is better than working in the states with two paid vacations per year but remember you are working 7 days a week . If you like to lead and advise, this is a good contract for you.

Cons

Mid and Senior level management does not follow through on their word and most often does not even communicate issues down to the working level. Senior contract management consistently says one thing and either does another or just does not follow-up at all on the issues presented to them. There is consistent friction between the contracting organization and the people working on the contract because management will not back them up. Previously there was an employee out in theater who contributed to a 60%-80% turnover in people. This person was consistently identified as a problem by numerous individuals either to senior management directly or through their exit interviews. Nothing was ever done to solve this issue and in fact after rotating out of theater they were elevated to a position in the States.

Explore other reviews about Serco Group

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

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