Pros
A good company if you don't mind being micromanaged. While the training is good, there is a one week training period before you get put on the phones. The pay was about average for this area and good benefits package.
Cons
When this company was Rosenbluth International, it was a highly regarded employer. The unit I worked at in Fargo, N.D. changed hands at least four times. Rosenbluth to American Express to Intelenet to Serco. What was first strictly a travel management company quickly morphed into numerous areas. I worked at the call center in Fargo, N.D. Don't plan on a long-term career with this place. They are always looking at what you do negatively and if you stray even once outside of their box, you'll get let go without warning. It happened to me. In fact, I got fired via a phone call with the center manager and my account manager. They didn't have the guts to face me in person. Shameful.