I ignored all the red flags- - ACAP Counselor Serco Group Employee Review

2.0
Dec 2, 2012
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, pleasant work environment, opportunity to work with Soldiers and families. The work isn't hard and there is potential to make a positive impact.Good benefits despite high premiums.

Cons

Ignored several red flags-high turnover rate, 3 people in my position within the last year, took corporate a month to get my personnel paperwork straight.Very poor salary for Master's Level employees. Multi-billion dollar government contractor won't pay workers adequately. Little to no training. No work/life balance-occasional Saturday work turned into Saturday or Sunday work several times a month without offering overtime, AWS or telework option. No attempt to rectify the situation by management. Minimal support from senior leaders. Company recently took away tuition reimbursement option claiming that this will help "offset" the costs of Obamacare. Disillusioned and disgruntled, I stard lookingt

Explore other reviews about Serco Group

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

1
See reviews by: Helpful|Rating|Date|All