It's the worst experience of my entire 30 year career - Buyer Serco Group Employee Review

1.0
Oct 8, 2013
Recommend
CEO approval
Business Outlook

Pros

I can't think of any

Cons

Managers work in a vacuum. Employees are afraid to state their concerns given that they will be the new target for backstabbing and eventual termination. I feel very sorry for the contracts and purchasing departments. They appear to be blamed for everything, even though the majority of the issues are not their fault. Program management needs to take responsibility for their own actions and stop blaming the contracts folks. I've seen too many contracts and procurement personnel walked out the door for no fault of their own. I strongly suggest that anyone considering working for Serco to reconsider. It is the worst place I've worked in 30 years.

Explore other reviews about Serco Group

5.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great work life balance benefits are top pay is valid

Cons

no work vehicle no company phone satellite position, no peers (I don't have much to say negative, these are a stretch)

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

1
See reviews by: Helpful|Rating|Date|All