Listen - a factory for the 21st century - Customer Service Advisor Serco Group Employee Review

1.0
Nov 5, 2013
Recommend
CEO approval
Business Outlook

Pros

There were no pros, as pay is poor, flexibility is ousted by pressure to conform to the manager's ever-changing schedules, and the place smacks of insincerity.

Cons

Yes, this company raises money for charities. It also plays dirty. Managers have told teams that people who are rude should be harassed with calls, people have been dismissed without warnings, and there is a black hole where leadership should be. I found it extremely difficult to bully people out of money - and make no mistake, that is what the Listening Company do. Virtually everyone is old and is subject to being worn down, and management know it. There is no shame here. I fo

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Pros

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Cons

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1.0
Apr 7, 2026
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CEO approval
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Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

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