Serco Group - think carefully before joining - Worked At Group Level Serco Group Employee Review

2.0
Aug 21, 2008
Recommend
CEO approval
Business Outlook

Pros

The 'coal face’ people are fantastic; they are so passionate about what they do it makes it great to work with them. My line manager was the best manager I have ever had; unfortunately their manager was just an idiot in a position way too senior for their capabilities. This is the same with many senior managers within this organisation; promoted beyond capability due to the old boy network.

Cons

Salaries are lower than market rates; way over worked with it being expected to work 50+ hours per week as well as weekends when ever a senior manager says so. No thought from senior managers on the impact of this on staff. A culture of 'fear' is almost there; although I hesitate to use the word as many managers do hide this from the lower grade employees.

Explore other reviews about Serco Group

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

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