Career Counselor - Career Counselor Serco Group Employee Review

1.0
May 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Working with soldiers and helping them transition out of the Army

Cons

understaffed and over worked high turn over rate of employees yet the training is 2 months long the company only cares about the numbers and no the soldiers/clients It's all about how fast you can get a soldier through the program even though they may be homeless or unemployed Each counselor has a caseload of 300-500 clients and working lunchs are considered normal your schedule becomes booked completely for months out and there is no overtime company doesn't care about family or holidays. You're required to work on chrismas eve, the day after christmas, the day after thanksgiving, and new years eve. If you don't want to work then you need to take vacation time but you only get 10 days of vacation time per year.

Explore other reviews about Serco Group

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

3.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct collaboration with US military, location on military facility, fair pay for work required, satisfaction with direct work, very veteran friendly

Cons

Senior management unaware of subordinates’ work, senior management lack of awareness of optics of their actions, difficulty working with corporate offices from customer located job sites

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