Defense Contract - Contract Specialist Serco Group Employee Review

1.0
Jan 31, 2016
Recommend
CEO approval
Business Outlook

Pros

The people. The people were dedicated, committed and generally liked their clients. Other than that, there were/are no pros for working for Serco

Cons

There is nothing good that I can say about this company. The contract that we were under was micro-managed to the n-th degree. Hours worked (even salaried employees could not work past 40 hrs and many times it was necessary), time off was scrutinized heavily and working from home was forbidden. Basically people were too afraid of getting in trouble which left them paralyzed to do anything pro-active or take the initiative to make things better. Pay was complete garbage as well.

Explore other reviews about Serco Group

5.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great work life balance benefits are top pay is valid

Cons

no work vehicle no company phone satellite position, no peers (I don't have much to say negative, these are a stretch)

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

1
See reviews by: Helpful|Rating|Date|All