Dysfunctional Revolving Door - Human Resources/Recruiting Serco Group Employee Review

2.0
Feb 17, 2016
Recommend
CEO approval
Business Outlook

Pros

The office/facilities at the HQ (Reston) are decent. Competitive salary, then again they are a federal contractor.

Cons

Career mobility-I had never worked in an office that literally has no plan/professional development options for their corporate staff. There was also no purpose in your pitching a business idea because it wasn't making its way to upper management. They could care less. Compensation-offers were made without rhyme or reason, so someone with less experience could be making significantly more than you just because they asked. Lack of job security-even if you weren't a contractor, there was always talk of layoffs especially around the sequester. Management did absolutely nothing to put people's minds at ease. Apparently after I left they did lay off many people in HR/recruiting. Those who didn't get fired, quit. Lack of quality hires/employees-The recruitment process was akin to throwing spaghetti against the wall for both the corporate office and contract positions. Management didn't really care about the quality of candidates just as long as the positions were filled asap. Dysfunctional processes- In addition to management not doing their homework on some of the global systems used daily (and being to cheap to fix the issues) , some of the basic processes for approvals were highly inefficient. This made everyone's jobs significantly harder.

Explore other reviews about Serco Group

5.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great work life balance benefits are top pay is valid

Cons

no work vehicle no company phone satellite position, no peers (I don't have much to say negative, these are a stretch)

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

1
See reviews by: Helpful|Rating|Date|All