Pros
Fully remote work, no commute required. Straightforward job role – mainly following scripts and recording information. Training provided, even for those without prior call centre experience. Flexible hours available, with the option to work part-time or full-time.
Cons
Very repetitive and monotonous work – mostly reading from scripts with little variation. Limited autonomy – had to stick closely to guidelines even when common sense suggested otherwise. Call volume varied widely; sometimes very busy and stressful, other times no calls at all but still expected to remain logged in. Pay was decent but not exceptional considering the stress from angry or upset callers. Minimal career progression – it was a temporary role with no clear path afterwards. Communication from management could be inconsistent.