Customer Service Representative - Anonymous employee Sertec Employee Review

1.0
Oct 16, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can sit down for 8 hours.

Cons

Management is incompetent across the board and most of them are bitter that they have made careers of answering phone calls to gather feedback on the experiences of fast food customers. Employees have to pass a "test" in order to be allotted the opportunity to work overtime hours. The problem is that your work is reviewed by early thirty-something women who feel threatened by many of the newcomers' skills. I was denied the opportunity to work overtime on a weekly basis (although all of my quality assurance scores were 100% each week) due to alleged grammatical errors when the person who reviewed my reporting could hardly spell or speak proper English.

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5.0
Oct 1, 2024
Recommend
CEO approval
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Pros

Love the job at sertec

Cons

Long hours were the worst

2.0
Mar 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Provides health benefits. There are also opportunities to work from home. Supervisors are open to schedule adjustments and providing assistance when family emergencies arise.

Cons

Upper management is disorganized at best. They develop policies that are not enforced, often leading to subpar quality products and the few responsible employees carrying the weight for the rest of the workforce. Employees often view management as having little to no power and take advantage of that constantly. Pay is NOT competitve. Raises are minimal, and rare, with salary caps often below $20 regardless of position. While health benefits are provided, they come with frequent changes in provider as the company searches for lower rates, often at the cost of higher deductibles for employees. Ops team is slow to respond to communications. Sensitive matters are often met with days of silence before a response is received. Others require continuous follow-up before communication is received.

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