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Service Coordination

Engaged Employer

Rewarding but difficult management - Service Coordinator Service Coordination Employee Review

2.0
Dec 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Fair pay for case management

Cons

Billing expectations Poor company communication

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Service Coordination Response
2y
Thank you for sharing your experience with us as we appreciate the opportunity to hear directly from our team members. Here at SCI, we value our team members and prioritize their experience. Our Person-Centered Approach means that both our team members and the people we support, are at the heart of what we do. Our billing requirements are one part of the work that we do and they are guided by state regulations as well as our commitment to supporting people in a quality driven, timely and person centered way. As we grow, good communication is critical to how we support our team members. We just implemented a new initiative, the Coordination of Community Service (CCS) Town Hall, to enhance our communication to all CCSs. We hope that this is a time of learning, listening, and growing for all team members. Additionally, we invite you to reach out to your supervisor or program manager to share what good communication means to you and how we can better achieve that goal. Thank you for the work that you do on behalf of the people that we support and for being a part of the SCI Team!

Explore other reviews about Service Coordination

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There is great company atmosphere here

Cons

Too much focus on paperwork

2.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Case managers and supervisors are supportive of the people they serve. They are knowledgeable and advocate very well.

Cons

Higher up leadership have lost their empathy and gaslight staff to thinking they’re wrong by voicing their opinions . Most have never worked with this population. I was so anxious that I was going to be late for a meeting or get written up for the littlest thing. Speaking of getting written up, CCSs are getting discipline if they don’t document that exact same day. So if a CCS is trying to be person centered and has a 7 pm meeting, if they don’t put in the note that night they get written up. Even if they do it the next morning. SCI bit off more than they can chew, they hired too many 6-figure salaries, and have become very top heavy. If only they understood the reason they were popular was not advertising it was the success of their case managers. And If the data people were helpful, why do supervisors still have to update like 7 spreadsheets a month?

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