Call Center - Call Center Agent ServiceChannel Employee Review

Management was pretty much non-existent - the only time they would show up is to either tell everyone we have yet another client (more inbound/outbound calls) or present you with a learning opportunity (if you screwed up). They "train" you for a short period of time before throwing you in the thick of it, and that will be the only training you'll probably ever see. Goals and metrics are hard to impossible to achieve. There are no opportunities for professional growth. The team is understaffed, and the calls/people ratio leads to high staff turnover since you're working in a state of constant stress, trying to meet management's expectations.