Pros
Potential high-growth sector with a product that has significant potential if properly stabilized and leaders actually lead. Pockets of talented individuals trying to do the right thing despite systemic hurdles.
Cons
There is a major disconnect between sales promises and product reality. The platform is currently unintuitive and unreliable, leading to high customer friction. Lack of technical standards and "finished" work. We consistently ship low-quality features and are immediately pushed to the next project before the previous one is made scalable or stable. This has resulted in a "janky" infrastructure that is increasingly difficult to maintain or improve. Strategy is dictated by reactive, short-term pivots for the loudest customer rather than a cohesive, data-driven vision.