People who wants to work for top software company should seriously avoid Servicenow. - Software Engineer ServiceNow Employee Review

1.0
Nov 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Only good thing is RSU and facilities. Share prices has increased drastically over last couple of years.

Cons

1. India development center is support center of USA. 2. Technically incompetent managers from the USA are running this company. Do not join Virtual Agent team in India, people running the team has zero technical knowledge. 3. Bootlicking is the only way to get promotion. 4. Architecture is very old, noone uses outside company. 5. There is no clarity about career development plan and levels. You can find 4 years experienced lateral hire having higher level than 8 years experienced existing employee. 6. If you work there for more than 2 years you become unemployable.

Explore other reviews about ServiceNow

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, benefits, flexible time off

Cons

Workload and difficult work life balance

3.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solving important problems at scale.

Cons

The culture has gone downhill. High performers are not awarded the way they once were. Bureaucracy and complexity have made it nearly impossible to deliver efficiently. There is no a strong product management function, no clear platform, strategy, and leaders have become less empathetic and more toxic as we have grown. Unlimited vacation actually accomplishes the opposite of what it is billed as. Whereas previous tech companies had X number of weeks protected for vacation, at ServiceNow you always feel bad for taking time off and know that people are watching.

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