A World-Class Arena - Senior Manager ServiceNow Employee Review

5.0
Dec 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Each day I learn something new. At the end of each week, I feel I’ve made great strides in my work. Each month, I feel I’ve grown professionally. Think about how many places can create that type of growth-enabling environment...not many. ServiceNow is a place where your skills, competency, and adaptability will be tested. Some will fail. Some rocket to profound success. This is a varsity team in a world-class league. My colleagues are brilliant and highly competent. To be successful, you have to earn your way to a starting , 1st string role. Those who cannot perform or are unwilling to progress towards it, have a difficult time in this environment. Those who can perform OR are willing to take control of their development will find great comfort in the culture the ServiceNow leadership has cultivated- a culture of critical thinking, deductive reasoning, and winning. I’m humbled each day. Although I don’t consider myself “world-class,” I know that in time, being in this environment, I will get there eventually. And for that, I give this company five stars. Other pros: -Long but reasonable hours. Office at HQ is pretty empty at 6. Sometimes after work hours are needed. -Great comp -strong leadership -Nice gym

Cons

This is a place is not for everybody. It can be a sink or swim environment that moves and operates at break-neck speeds. Those who will do well are those that maintain a growth mindset, and are capable of adapting and overcoming challenges.

Explore other reviews about ServiceNow

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

team is great and supportive

Cons

lots of work and meetings

3.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solving important problems at scale.

Cons

The culture has gone downhill. High performers are not awarded the way they once were. Bureaucracy and complexity have made it nearly impossible to deliver efficiently. There is no a strong product management function, no clear platform, strategy, and leaders have become less empathetic and more toxic as we have grown. Unlimited vacation actually accomplishes the opposite of what it is billed as. Whereas previous tech companies had X number of weeks protected for vacation, at ServiceNow you always feel bad for taking time off and know that people are watching.

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