Extremely high growth, tons of opportunity! - Customer Success ServiceNow Employee Review

5.0
Feb 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Some of the most talented and driven people I've ever had the pleasure of working with. Hungry and humble is not just a thing we say - it's a discipline that's practiced across the company. Fantastic support from management, exciting projects, excellent work life balance and benefits, including generous RSU refreshes. Our product speaks for itself and it's something to be proud of. The company is definitely moving in the right direction and Bill McDermott is a fantastic person with the right experience and energy to lead it!

Cons

Let's be real: it's a rapidly changing environment. If you are adverse to change, this place is not for you. The change is pretty much all for the better but, like other have said, there is some "old school" thought here that we should continue doing what we used to do, which can be frustrating. The other major con is the often silo-ed nature of doing work across functions, which can be redundant and contradictory at times. It's getting better but is an ongoing area of opportunity. Benefits wise, 401k match is the only thing that doesn't really meet industry standards (but they make up for it in stock).

Explore other reviews about ServiceNow

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, benefits, flexible time off

Cons

Workload and difficult work life balance

3.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solving important problems at scale.

Cons

The culture has gone downhill. High performers are not awarded the way they once were. Bureaucracy and complexity have made it nearly impossible to deliver efficiently. There is no a strong product management function, no clear platform, strategy, and leaders have become less empathetic and more toxic as we have grown. Unlimited vacation actually accomplishes the opposite of what it is billed as. Whereas previous tech companies had X number of weeks protected for vacation, at ServiceNow you always feel bad for taking time off and know that people are watching.

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