Solid compensation, horrible onboarding - Software Engineer ServiceNow Employee Review

3.0
Dec 29, 2020
Recommend
CEO approval
Business Outlook

Pros

The compensation is exceptional. Employees are valued and the company offers good career opportunities for those who survive onboarding.

Cons

It's a "no hand holding" atmosphere. Unfortunately, the platform is monolithic and heavily customized. Onboarding is brutal. It's a common gripe that is unilaterally ignored.

Explore other reviews about ServiceNow

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, benefits, flexible time off

Cons

Workload and difficult work life balance

3.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solving important problems at scale.

Cons

The culture has gone downhill. High performers are not awarded the way they once were. Bureaucracy and complexity have made it nearly impossible to deliver efficiently. There is no a strong product management function, no clear platform, strategy, and leaders have become less empathetic and more toxic as we have grown. Unlimited vacation actually accomplishes the opposite of what it is billed as. Whereas previous tech companies had X number of weeks protected for vacation, at ServiceNow you always feel bad for taking time off and know that people are watching.

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