High pressure, lots of stress, very demanding, burns you out - Engineer ServiceNow Employee Review

1.0
Nov 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Salary is above market rate, although they are smart with the stock options and you have to stay a year at least to cash in some of the shares (a way of keeping people on board who would otherwise leave even before a year)

Cons

Extremely stressful and demanding job, long hours include more weekends than they should, continuous shortage of staff due to recruitment can't keep up with the growth of customer base, not compatible with family life at all, and burns you out fast. Some teams have less pressure than others, and people do not tend to stick around very long in the teams where the pressure and stress is the worst. The management refuses requests of moving teams internally unless someone is already working there for 1.5 years on average (long time to stick around if someone is burning out). Despite opening up locations internationally, they do not promote/allow transfer to other locations. Possibility for any sort of promotion is very restricted, they prefer that people stick around in their role for years, no matter how good they are (at least in Europe this is the situation).

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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