Resolve issue that customers encoumter - Tech Support Engineer ServiceNow Employee Review

With having no prior experience in using the platform I found out very easy to navigate and I like it. I use ServiceNow at both of my IT jobs and I'm a pro now!

Hidden requirement for resolving tickets was beginning to be a nuisance but i have figured it out and mastered it.

Solving important problems at scale.

The culture has gone downhill. High performers are not awarded the way they once were. Bureaucracy and complexity have made it nearly impossible to deliver efficiently. There is no a strong product management function, no clear platform, strategy, and leaders have become less empathetic and more toxic as we have grown. Unlimited vacation actually accomplishes the opposite of what it is billed as. Whereas previous tech companies had X number of weeks protected for vacation, at ServiceNow you always feel bad for taking time off and know that people are watching.