Meh - Anonymous employee ServiceNow Employee Review

5.0
Feb 16, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The good: Stock is still climbing Salaries can be competitive You might get lucky and join a good team You might not get fired

Cons

Silent executions. Frequent firings. No mention the person was fired. Similar to purges in Stalin era Soviet Union where they removed all record and even airbrushed people out of photos. ICs get fired. Managers and directors get fired. There hasn't been a VP firing in a while. Any technical interest is eclipsed by the lack of freedom to influence the direction of the organization, product, or codebase. Some thrive, but most have their wings clipped. You'll probably be the latter. Personality cult around their founder. If you work in the sphere of influence of their founder a reality distortion field will set in. The laws of organizational physics won't apply. You will be micromanaged like never before and you'll be lucky to survive a year or two. Best to avoid those areas. Some competent, core people but huge swathes of deadwood. Similar to how they backend load quality (inadequate investment during product development, huge release support costs), hiring strangely follows this backend load model. The bar to get hired is often quite low. If later it's discovered that you weren't what they really wanted then no problem, you'll just get axed. Not a good way to run things.

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5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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