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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      Good place and nice people. - User Experience Researcher ServiceNow Employee Review

      5.0
      Feb 16, 2022
      User experience researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work with very supportive and helpful people across the organisation. Great benefits+compensation, multiple engagement opportunities and events throughout the year that really boosts a sense of belonging. Focus on employee and their health is priority here which is reflected in its commitment to providing the most flexible work experience along with its strong dedication to improving diversity, inclusion and belonging.

      Cons

      Remote working (as per current circumstances) can make work-life balance tough but flexibility of work and team support makes it very easy to be here.

      Explore other reviews about ServiceNow

      5.0
      Jul 11, 2026
      It professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      With having no prior experience in using the platform I found out very easy to navigate and I like it. I use ServiceNow at both of my IT jobs and I'm a pro now!

      Cons

      Hidden requirement for resolving tickets was beginning to be a nuisance but i have figured it out and mastered it.

      3.0
      Jul 10, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Solving important problems at scale.

      Cons

      The culture has gone downhill. High performers are not awarded the way they once were. Bureaucracy and complexity have made it nearly impossible to deliver efficiently. There is no a strong product management function, no clear platform, strategy, and leaders have become less empathetic and more toxic as we have grown. Unlimited vacation actually accomplishes the opposite of what it is billed as. Whereas previous tech companies had X number of weeks protected for vacation, at ServiceNow you always feel bad for taking time off and know that people are watching.

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