Caution Beware! - Technical Support Engineer ServiceNow Employee Review

2.0
Nov 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Its ALOT of learning and training! Good comradery in doing events. I worked from home, so my experience was different. Good pay and benefits if you make it that far. Thank you, Ian for the opportunity.

Cons

Too much information you are required to absorb in a short period of time. I was required to finish 100+ onboard training while going through mentor training. Every subject was taught once. The training was so overwhelming that I would finish videos even off the clock. I was assigned a mentor, who was also mentoring 11 other employees. No one communicates; not even the manager. Everything is done behind your back. They tell you expect the job to be difficult, don't worry, give 6 months and it will all come together, and they have the employee's best interest. But when it all comes down to it, no one is available to help. Everyone else is busy ALL DAY. No one else is helping the mentor as promised. I had other colleagues that were struggling like I was, but the difference is...I spoke up. Only one person helped and made sure I understood what I was doing...Ruchir. So, if you don't know half the information already...expect to get FIRED! They will FIRE you; no explanation or questions asked. I was only there a month and a half.

Explore other reviews about ServiceNow

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Cons

- Hard to get remote position nowadays - Could have better pay

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

pay was solid. i guess you can get in at a good strike price if you receive a new grant now...

Cons

- Bill and p5 are busy living the high life at F1 races and concerts, while the operators get cut - Leaders have been told not to promote internally. Only external candidates, ideally from salesforce - we just cut 2500 people and leadership refuses to even acknowledge it - Refresh #s are low and we have been told additional stock grants for lower than VP will be <1/2 or 0 - we continue to move away from what our product can actually do now we are just building screens and selling an unrealistic dream

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