My Last Job...Ever - Principal Technical Consultant ServiceNow Employee Review

5.0
Jan 31, 2023
Recommend
CEO approval
Business Outlook

Pros

* Culture of Innovation - it is so much fun thinking of different ways to solve a business problems both within the platform rules, or building custom scripts. This keeps me on my toes and interested to show up thinking everyday. * Schedule Flexibility - meeting the customer's deadlines is the primary goal, and showing up for meetings is required, but after that...you are free to manage your time as you see fit. No micro-mgrs here. * Best Platform to develop on. New products are released every quarter. The TOIs are well done and documentation which was lacking in the past (trying to keep up with the speed of the development) has gotten much better. * Best Leaders in the Business. They are taking this company well beyond what anyone could have seen years ago.

Cons

* While your time is yours to manage, you still are required to meet utilizations for bonuses, and these rules of how the targets are set are constantly in flux. Be ready for each year to be different from the last. But as a high-growth company grows really fast like we are, it's just what I have become used to dealing with and adjusting to.

Explore other reviews about ServiceNow

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The salary is pretty good

Cons

Too much office politics here.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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