Best Place to work - Principal Product Manager ServiceNow Employee Review

5.0
Nov 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Innovative Culture: ServiceNow thrives on innovation. The company encourages employees to think outside the box, contributing to a dynamic and forward-thinking work environment. Career Growth Opportunities: ServiceNow invests in its employees' professional development. There are ample opportunities for skill enhancement, training programs, and the chance to take on new responsibilities. Collaborative Work Environment: Teamwork is at the core of ServiceNow's success. The collaborative culture here fosters effective communication and the ability to work seamlessly across departments. Strong Leadership: The leadership team is transparent, approachable, and truly invested in the success of the employees. Their guidance provides a clear vision for the company's future. Employee Benefits: ServiceNow values its employees and it shows in the comprehensive benefits package. From health and wellness programs to flexible work schedules, the company prioritizes the well-being of its workforce. Inclusive Workplace: ServiceNow is committed to diversity and inclusion. The company promotes a culture of acceptance, where every employee feels valued and appreciated. Cutting-edge Technology: Working at ServiceNow means being at the forefront of technological advancements. The tools and technologies available make our work efficient and exciting.

Cons

Fast-Paced Environment: The rapid pace of innovation and growth might be overwhelming for some individuals, especially those who prefer a more steady or predictable work environment. Work-Life Balance: Depending on the role and projects, maintaining a perfect work-life balance can be challenging. Some positions may require extra effort during peak times.

Explore other reviews about ServiceNow

5.0
Jul 25, 2026
Recommend
CEO approval
Business Outlook

Pros

good colleagues and good work, at least in what I'm doing (infrastructure). learning a lot

Cons

Can be quite busy, timelines on my team are quite aggressive. But I think it's unavoidable these days. But I'm learning so it's no big deal.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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