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      ServiceNow

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      ServiceNow reviews

      Some Growing Up To Do - Sales ServiceNow Employee Review

      3.0
      Feb 2, 2024
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company's stock is doing well. So, get RSUs. Pays on the upper end of market -- Insurance was average. Products seem good, perhaps a bit pricey. Not overly high pressure - which ends up being a con if you're looking for commissions.

      Cons

      It's a product-driven company with no real sales discipline to speak of. They haven't figured out account-based selling, differing to reactionary transactions driven by the customer, ignoring a prescriptive vision and roadmap for the account. That worked at the outset but will limit growth to the next level if they want to get dollars outside of IT.

      Explore other reviews about ServiceNow

      5.0
      Jul 11, 2026
      It professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      With having no prior experience in using the platform I found out very easy to navigate and I like it. I use ServiceNow at both of my IT jobs and I'm a pro now!

      Cons

      Hidden requirement for resolving tickets was beginning to be a nuisance but i have figured it out and mastered it.

      3.0
      Jul 10, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Solving important problems at scale.

      Cons

      The culture has gone downhill. High performers are not awarded the way they once were. Bureaucracy and complexity have made it nearly impossible to deliver efficiently. There is no a strong product management function, no clear platform, strategy, and leaders have become less empathetic and more toxic as we have grown. Unlimited vacation actually accomplishes the opposite of what it is billed as. Whereas previous tech companies had X number of weeks protected for vacation, at ServiceNow you always feel bad for taking time off and know that people are watching.

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