Great company to work for! - Pricing Manager ServiceNow Employee Review

4.0
Jun 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazing culture! I must say given the size of this company, it is incredible how they still managed to maintain the culture of a start up, Of course like in any sales heavy organization you get excepts and toxic people here and there, but at ServiceNow its significantly less than in my prior employer, - People have respect for your time off an vacation, I have never had my manager reach out to me during my PTO, that was a normal every holiday case with my prior employers. I appreciate that in this company respect to let people disconnect and spend time with family after working hours exists still! - no official layoffs( fingers crossed none to come), many companies are not on their 3rd year of official layoffs, I respond how this company is handling the recession and tried to hold on their employees in the best possible ways.

Cons

- not the best internal systems , very slow and relies on humans to do data entry a lot. - very underqualified support from the Operational side, not sure of the hiring criteria but the department is understaffed and those workings are overstretched. - unclear path for promotion of development, but that maybe the case in most companies given the tech crisis. -diverse office, not just white make co workers, I love that they hire people from different backgrounds and languages, makes it so much easier for people to connect and relate.

Explore other reviews about ServiceNow

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The salary is pretty good

Cons

Too much office politics here.

1
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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