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Shadow

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Shadow reviews

Great environment and in transition for growth. - Customer Support Shadow Employee Review

5.0
Mar 11, 2019
Customer support
Recommend
CEO approval
Business Outlook

Pros

-Great people to work with for tech and video game interest. -Start up to a small work environment so you get to interact with a lot of departments and can map out if you want to make department moves. -They openly ask/interested where do you see yourself moving past your initial position.

Cons

-There are a lot of moving parts to get their product to run well. So it can be frustrating that you can do everything right support wise but if something we can't control interrupts service it reflects poorly on the product. -Infrastructure needs to grow/improve with the company for support and possibly dev to help their product be consistent for customers. - Growing pains. Tools and standard ops. procedures need to be developed and updated especially for customer support.

avatar
Shadow Response
7y
Thanks to you for comment. We are still working on improving our organization in order to continue our growth under the best conditions :)!

Explore other reviews about Shadow

2.0
May 23, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

First off, offering free Medical is AWESOME. Most of the people are awesome. The company has cool tech that will hopefully take over the PC market one day. There is some room to grow but not much and you have to be ready to hit the ground running. Most of the people are cool and are nice to work with. A decently stocked fridge as well. CEO and CFO are locked in and ready to grow.

Cons

Being a California only service at the moment has created more hurdles than expected from a support and user facing direction. There some times is little to nothing to do. There are side projects to work on but the problem is, you are expected to know it all even though you have admittedly no experience in the role. You won't be trained and will be expected to know exactly what they want from you. This can set you up to fail. If not, well, you could be out the door. You are always on the knifes edge on whether or not you are going to be employed. The CFO and CEO are pretty hands off. It comes down to a 3rd person who seems to have heavy influence on what happens, who stays, and who goes. It probably also isn't good that the person will bad mouth those he doesn't like in an open setting where everyone can hear it. Not exactly a morale booster.

5
avatar
Shadow Response
8y
Thanks a lot for your feedback. Blade is a fast growing company facing many great challenges. We are aware that as a start up we have a learning curve and everything we do is not perfect but we have our employees’ best interests in mind. The CEO and CFO are not doing micromanagement, this is not in our company culture. We expect our team members to be autonomous and responsible. We hope this experience will benefit you anyway. Thank you for having been part of the Blade adventure.
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