Great place to work at but there's so much more to improve on - Customer Service Specialist Shadow Employee Review

4.0
Mar 2, 2021
Recommend
CEO approval
Business Outlook

Pros

The job is fun and easy. The team and everyone at Shadow are amazing to work with. They encourage you to grow and learn more.

Cons

Executives do not always clearly communicate nor do we have a clear direction the company is heading in. Although management promises growth, there really isn't any room to do so.

Explore other reviews about Shadow

2.0
May 23, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

First off, offering free Medical is AWESOME. Most of the people are awesome. The company has cool tech that will hopefully take over the PC market one day. There is some room to grow but not much and you have to be ready to hit the ground running. Most of the people are cool and are nice to work with. A decently stocked fridge as well. CEO and CFO are locked in and ready to grow.

Cons

Being a California only service at the moment has created more hurdles than expected from a support and user facing direction. There some times is little to nothing to do. There are side projects to work on but the problem is, you are expected to know it all even though you have admittedly no experience in the role. You won't be trained and will be expected to know exactly what they want from you. This can set you up to fail. If not, well, you could be out the door. You are always on the knifes edge on whether or not you are going to be employed. The CFO and CEO are pretty hands off. It comes down to a 3rd person who seems to have heavy influence on what happens, who stays, and who goes. It probably also isn't good that the person will bad mouth those he doesn't like in an open setting where everyone can hear it. Not exactly a morale booster.

5
avatar
Shadow Response
8y
Thanks a lot for your feedback. Blade is a fast growing company facing many great challenges. We are aware that as a start up we have a learning curve and everything we do is not perfect but we have our employees’ best interests in mind. The CEO and CFO are not doing micromanagement, this is not in our company culture. We expect our team members to be autonomous and responsible. We hope this experience will benefit you anyway. Thank you for having been part of the Blade adventure.
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