Pros
The training itself was a month long and thorough.
Cons
Micromanagement and call listening is the basis of the company's leadership style. It is extremely regimented, and being even a minute early or late from the schedule can cause drops in your metrics. I was meeting or exceeding all metrics. I moved to a different state a month into employment, which was approved by management. They fired me less than 2 weeks after moving because we had Internet issues after moving. They didn't give me any warning or opportunity to make changes to my Internet when firing. They also made sure to fire me 3 days before my insurance kicked in, and appealed the decision when I was approved for unemployment, saying that I knowingly violated company policy by having Internet issues. I was miserable at the job before being fired, I've never worked a professional job that was so closely monitored and regimented. They claimed it was a health Coach position but it was just a call center job.