Pros
Working from home, my colleagues are wonderful and supportive people, benefits and pay are acceptable
Cons
This job is the epitome of a soul-sucking call center. When I say that working every second of your day is monitored, measured, and scrutinized, I'm not speaking figuratively. Calls are back-to-back most of the year, leaving little mental bandwidth to actually engage with the people you're trying to coach -- assuming they even want to be coached and aren't just going through the motions for incentives. Metrics are the heartbeat of everything that matters here, and don't let anyone convince you otherwise. We've been shouting into the void for something to change for ages now and I don't see things getting better. I'm doing this job to survive and nothing more.