Pros
I actually really liked this job, did it for nearly a decade. Started in office but later went fully remote which was really nice. Productivity goals were realistic and they had a good system in place for recording system issues that lowered our numbers.
Cons
The worst con is that this company has had a LOT of layoffs over the last few years. I was told repeatedly that my job was not at risk until suddenly my position was eliminated in restructuring. Another big con was that our benefits slowly dwindled over the years. PTO stopped rolling over year to year. You had to jump through more and more hoops to get matching HSA contributions. Yearly raises got smaller and smaller. The last con was that management had a high turnover. I was fortunate that I never got a micromanager or an inflexible manager, but the constant change in management degraded relationships with clients over time and eventually led to client losses.