run don't stop - Customer Service SharkNinja Employee Review

Good company culture and everyone is helpfull

I have not seen any cons as of now

Some good peers that make the days slightly bearable with the group chat of how ridiculous and hellish the place is

The speed and agility are just code names for ceo paranoia and inability to make and stick to decisions. Toxic environment perpetuated by the lifers. Entire departments are pit against each other. A culture of public shaming and blaming with a side of discrimination and misogyny. It is absolute chaos and makes you regress professionally because after a while all you do is “yes” the ceo and do things the Shark way which is essentially the Mark way and 0% what other orgs would do or what you learned about/experienced previously. Micromanaging starts from the very top. Product issues daily. People cry daily. Ridiculously high turnover. So much bullying and favoritism. Extremely top heavy and lots of VPs+ to attend meetings but not enough people to actually work. Those in leadership are also unprofessional and liabilities. No work life balance. No respect. Backstabby. Even the meeting are aggressive and called hacks, red teams, sledge hammer approach etc. The best way to be successful here is to be a super caffeinated visible sycophant that is fine with no life outside of work. People note the high comp but it’s not worth it and is not enough compared to the hours actually worked and all the stress and anxiety that comes with it. The moral and mental health here are the lowest I’ve ever seen.