Working for shentel has been the most awesome experience ever - Tech Support Agent Shentel Employee Review

5.0
Sep 2, 2019
Recommend
CEO approval
Business Outlook

Pros

They truly care for their employees and stand by them. They provide an awesome 401 k plan as well as unheard of life insurance plan...They provide service for your mobile phone...They offer an awesome starting pay also! They truly care for their customers...they go the extra mile with us to ensure the customers are in great hands when they call!! Everyone is friendly and helpful!

Cons

Lots of sitting is all I can think of...

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Shentel Response
6y
Thank you for your feedback and positive assessment of Shentel and its culture. We are glad that you appreciate what we feel is a best in class 401(k) retirement package. This as well as many other excellent benefits enhance our overall total rewards package. In our efforts to Lead the Way as part of the Shentel Vision, we take great pride in not only providing an outstanding benefit package for our employees but also providing the tools needed for our team to deliver first rate customer service to our clients. It is because of hardworking and dedicated employees, such as yourself, that so many of our employees consider Shentel family. We truly appreciate you taking your valuable time to share your thoughts with us.

Explore other reviews about Shentel

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance Family like feel Competent leadership Collaborative teamwork

Cons

I don't have any negative feedback

3.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

fully remote, independent work for the most part

Cons

micro-managed on every phone call, not able to get morning shift as promised after 6 months of employment

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