No longer there - Call Center Agent Shentel Employee Review

5.0
Aug 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere loved management fast paced and incentives for selling training was in depth for what you need to m ls

Cons

Different hours no down time departments wouldn’t handle calls unless you entered a ticket Towers were always an issue outages happen

Explore other reviews about Shentel

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance Family like feel Competent leadership Collaborative teamwork

Cons

I don't have any negative feedback

3.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

fully remote, independent work for the most part

Cons

micro-managed on every phone call, not able to get morning shift as promised after 6 months of employment

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