Ok place to begin a career in SaaS - Anonymous employee ShipStation Employee Review

3.0
Jan 17, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits (mostly). Typical tech office space for Austin in a good location. Mostly good coworkers that are friendly enough for a workplace environment. If you work hard, you can advance, as ShipStation is growing quickly and they used to make it easy to move up or to other departments to help you grow your career. Management is very understanding of the need for personal time and are accommodating of emergencies. But be prepared if you take PTO that most of your work will not be covered and there when you get back.

Cons

Pay is lower than most Austin tech companies for all departments. There is little to no communication from upper management on where the product is going or big changes that are happening. The communication between departments is terrible and you are frowned upon for asking for information if you are not in those departments. Most coworkers get along professionally, but you can tell there are a lot of cliques in the office and you can see how those people are favored by mid/senior management. HR is nonexistent and the one person in charge of this rarely has answers readily available. Be prepared to wonder and to not know where to go to for answers. Also be prepared to hear sexist remarks from all over.

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ShipStation Response
6y
We hear your concern and we're sorry about your experience. We are striving towards greater transparency across all departments, communicating goals, plans, and results. Sexual harassment isn't something we take lightly and is not tolerated here at ShipStation. We value your feedback, if you have any further insights or concern you can email hr@shipstation.com.

Explore other reviews about ShipStation

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Every single person that works here is super nice and welcoming.

Cons

Can't think of any cons

2.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work from home option is great, they do provide free snacks and drinks and a catered lunch once a week. Sometimes the workload can be really light. Most of the people working there were great

Cons

Owned by private equity, so the annual mass layoffs are very real, They will mass fire people and then outsource the jobs over seas. Expectation of taking ownership of projects without equitable pay for the responsibilities taken on. Sometimes the workload can be unbearable. I worked there when it was still a startup company, So I witnessed the company culture dive off of a cliff after the PE acquisition. Upper management is very fake and everything is about pushing more and more sales. The quality of the product has deteriorated, while more features have been added, there are more bugs and less people to fix them, all while the company continues to raise their prices. Managers tend to be promoted or moved from different sister companies, because they are "good managers" but then they know nothing about the platform they are managing, so they end up not being able to assist the employees they are managing

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