Quality Company & Great Experience - User Success Specialist ShipStation Employee Review

5.0
Aug 19, 2019
Recommend
CEO approval
Business Outlook

Pros

The training process was incredible, and I started my position very confident in my role with the company. I was constantly challenged to perform better in my position. The best part was the work environment though. It was unlike any other place I had ever worked. Higher management is constantly rooting for you and wants you to succeed. They are understanding and respectful of any necessary time that needs to be taken off. They honestly just genuinely care about your success and happiness. Also, all my co-workers were always willing to help and were generally very pleasant. I truly looked forward to going to work each day.

Cons

The company is growing quickly so it was a bit difficult at times to keep up with all the relevant changes.

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ShipStation Response
6y
We're so happy to hear you enjoy the company culture! ShipStation is beyond lucky to have you. We're a family here! Glad you felt prepared stepping into your role, that is encouraging for us to know. Thanks for taking the time to leave such a thoughtful review!

Explore other reviews about ShipStation

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Every single person that works here is super nice and welcoming.

Cons

Can't think of any cons

2.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work from home option is great, they do provide free snacks and drinks and a catered lunch once a week. Sometimes the workload can be really light. Most of the people working there were great

Cons

Owned by private equity, so the annual mass layoffs are very real, They will mass fire people and then outsource the jobs over seas. Expectation of taking ownership of projects without equitable pay for the responsibilities taken on. Sometimes the workload can be unbearable. I worked there when it was still a startup company, So I witnessed the company culture dive off of a cliff after the PE acquisition. Upper management is very fake and everything is about pushing more and more sales. The quality of the product has deteriorated, while more features have been added, there are more bugs and less people to fix them, all while the company continues to raise their prices. Managers tend to be promoted or moved from different sister companies, because they are "good managers" but then they know nothing about the platform they are managing, so they end up not being able to assist the employees they are managing

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