Many opportunities to increase your skills here - Escalations ShipStation Employee Review

4.0
Sep 7, 2019
Recommend
CEO approval
Business Outlook

Pros

ShipStation provides many opportunities to strength both your technical and customer service skills. At first, you may feel resentful if you're stuck with the complex issues or handling the needy customers, but those interactions become spectacular stories in job interviews with other employers if you feel that your potential for growth within the company has plateaued. Put in the effort to take on the hard issues, learn everything to can about troubleshooting APIs, and ask the more experienced employees questions to keep improving. If you do this, you'll find that ShipStation employees really do stand out in a crowd.

Cons

Glassdoor wants me to put something in this section in order to post this review. My review is above.

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ShipStation Response
6y
Thanks for sharing your honest experience about working at ShipStation! This was helpful to read, we're glad you enjoyed your time here. The last bit under cons made us laugh. The ShipStation team appreciates you!

Explore other reviews about ShipStation

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Every single person that works here is super nice and welcoming.

Cons

Can't think of any cons

2.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work from home option is great, they do provide free snacks and drinks and a catered lunch once a week. Sometimes the workload can be really light. Most of the people working there were great

Cons

Owned by private equity, so the annual mass layoffs are very real, They will mass fire people and then outsource the jobs over seas. Expectation of taking ownership of projects without equitable pay for the responsibilities taken on. Sometimes the workload can be unbearable. I worked there when it was still a startup company, So I witnessed the company culture dive off of a cliff after the PE acquisition. Upper management is very fake and everything is about pushing more and more sales. The quality of the product has deteriorated, while more features have been added, there are more bugs and less people to fix them, all while the company continues to raise their prices. Managers tend to be promoted or moved from different sister companies, because they are "good managers" but then they know nothing about the platform they are managing, so they end up not being able to assist the employees they are managing

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