Poor Management, Poor Quality, Poor Decisions. - Engineer ShipStation Employee Review

2.0
Dec 13, 2019
Recommend
CEO approval
Business Outlook

Pros

I will say that the company leaders have fought to keep good benefits for the employees, even during acquisitions. Unlimited PTO, fully stocked kitchen, flexible hours, and a great office location are wonderful perks with the company.

Cons

Parking is an issue. They are always running out of parking badges and even building badges. If you're lucky (or have a manager that cares), you can get a badge. Otherwise, you'll have to fight for street parking. There are some real issues in the engineering department. The constant reorganization of people and teams can be quite frustrating. Some real problems in engineering lie with very poor management and values. The company as a whole does not value quality whatsoever. It's a surprise if any testing gets done on the products. The product is slipping further and further into an unorganized, buggy mess. I've never seen a software company disregard quality so much - upper management told me they "don't believe" in testing. I have no idea how they expect to be successful in the long term with this attitude. I wouldn't want to pay a company for a service knowing that they really didn't care about my experience as a customer. Upper management does not listen to the advice from experienced engineers. They only care about making themselves look good. I was shocked to experience upper management that was unwilling to have a conversation about systematic issues. It should always be about teamwork and finding solutions to problems together, but it was instead always a "I don't think so, so I'm not going to listen. Go back to work." kind of conversation. They are setting awful values and awful examples for the department. Poor design decisions are made to get features out the door without thinking about longevity or scalability. It's truly a mess.

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ShipStation Response
6y
Thank you for your valuable feedback. We hear you, and we're sorry that you had a negative experience. We will continue to work towards improving ShipStation's experience, benefits, and leadership. We are actively trying to be more transparent and clear with our employees, making sure we better communicate our priorities, plans, and goals. If you have any additional feedback or ideas for how we can improve, please feel free to email hr@shipstation.com.

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Pros

Every single person that works here is super nice and welcoming.

Cons

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2.0
Apr 16, 2026
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Pros

The work from home option is great, they do provide free snacks and drinks and a catered lunch once a week. Sometimes the workload can be really light. Most of the people working there were great

Cons

Owned by private equity, so the annual mass layoffs are very real, They will mass fire people and then outsource the jobs over seas. Expectation of taking ownership of projects without equitable pay for the responsibilities taken on. Sometimes the workload can be unbearable. I worked there when it was still a startup company, So I witnessed the company culture dive off of a cliff after the PE acquisition. Upper management is very fake and everything is about pushing more and more sales. The quality of the product has deteriorated, while more features have been added, there are more bugs and less people to fix them, all while the company continues to raise their prices. Managers tend to be promoted or moved from different sister companies, because they are "good managers" but then they know nothing about the platform they are managing, so they end up not being able to assist the employees they are managing

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