An OK place to work - Account Management ShipStation Employee Review

3.0
Jan 7, 2021
Recommend
CEO approval
Business Outlook

Pros

The people, the culture, the flexibility (work from home), unlimited time off.

Cons

Management - Like most companies, SS promotes based on how much a** you kiss. This leads to a large amount of people in leadership roles that have no idea how to actually lead a team. Internal platform structure - Overall, ShipStation is a great solution for small businesses. Larger businesses struggle with the constant slowness and buginess. When it comes to rolling out changes or fixing bugs, forget it. Working on a "new" version for over 2yrs is a joke. The new version added two new features (not features that have been highly requested for years by customers) and a UI overhaul. Bugs will sit in queues waiting to be worked for months. Pay - Laughable. Extremely under market.

Explore other reviews about ShipStation

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Every single person that works here is super nice and welcoming.

Cons

Can't think of any cons

2.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work from home option is great, they do provide free snacks and drinks and a catered lunch once a week. Sometimes the workload can be really light. Most of the people working there were great

Cons

Owned by private equity, so the annual mass layoffs are very real, They will mass fire people and then outsource the jobs over seas. Expectation of taking ownership of projects without equitable pay for the responsibilities taken on. Sometimes the workload can be unbearable. I worked there when it was still a startup company, So I witnessed the company culture dive off of a cliff after the PE acquisition. Upper management is very fake and everything is about pushing more and more sales. The quality of the product has deteriorated, while more features have been added, there are more bugs and less people to fix them, all while the company continues to raise their prices. Managers tend to be promoted or moved from different sister companies, because they are "good managers" but then they know nothing about the platform they are managing, so they end up not being able to assist the employees they are managing

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