A swan at first, an ugly duckling in the end. - Customer Support Engineer ShipStation Employee Review

2.0
Apr 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Free snacks, catered lunches every Thursday, geek desks, and early on a really great sense that you are a part of something exciting.

Cons

No advancement. When positions open up employees have no opportunity to apply for them. Instead a sort of back ally deal takes place in secret where they choose a candidate from their favorites and move them into the position with barely an announcement to the team. They currently employ the method of rotating their level 1 employees into an open level 2 position each month. This ensures they can continue paying the employees at a level 1 salary while giving them a false sense of importance. Most level 1 employees work well beyond their 40 hours and are not compensated for this. The work load is impossible and the pressure put on them by the upper management (CEO in particular) is unreasonable, if not uncomfortable and uncalled for. Very unprofessional.

Explore other reviews about ShipStation

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Every single person that works here is super nice and welcoming.

Cons

Can't think of any cons

2.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work from home option is great, they do provide free snacks and drinks and a catered lunch once a week. Sometimes the workload can be really light. Most of the people working there were great

Cons

Owned by private equity, so the annual mass layoffs are very real, They will mass fire people and then outsource the jobs over seas. Expectation of taking ownership of projects without equitable pay for the responsibilities taken on. Sometimes the workload can be unbearable. I worked there when it was still a startup company, So I witnessed the company culture dive off of a cliff after the PE acquisition. Upper management is very fake and everything is about pushing more and more sales. The quality of the product has deteriorated, while more features have been added, there are more bugs and less people to fix them, all while the company continues to raise their prices. Managers tend to be promoted or moved from different sister companies, because they are "good managers" but then they know nothing about the platform they are managing, so they end up not being able to assist the employees they are managing

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