Bait and Switch, start-up wannabe - Customer Success ShipStation Employee Review

1.0
Dec 20, 2014
Recommend
CEO approval
Business Outlook

Pros

They have copy and pasted the basic crap you hear about every start-up. You get free snacks, occasional free meals, a free t-shirt and some swag.

Cons

There are not enough desks for the amount of people who work here. The weekly meetings are pointless. The compensation is awful compared to the amount of the work you are asked to do. The training doesn't set you up for success. If you want time off, you need to find someone to cover your shift, holidays included. 60% of the staff were once Apple Retail Employees. This is not a start-up despite what they may tell you. It's owned by Stamps.com which is already public and no one has stock options. The old timers say there were not options prior to the buy out either. The holiday season is a complete nightmare as well. Obviously this is a huge time for shipping and they are not staffed appropriately. This apparently happens every year but the CEO is unwilling to relieve the pain this backlog of work causes every year.

Explore other reviews about ShipStation

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Every single person that works here is super nice and welcoming.

Cons

Can't think of any cons

2.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work from home option is great, they do provide free snacks and drinks and a catered lunch once a week. Sometimes the workload can be really light. Most of the people working there were great

Cons

Owned by private equity, so the annual mass layoffs are very real, They will mass fire people and then outsource the jobs over seas. Expectation of taking ownership of projects without equitable pay for the responsibilities taken on. Sometimes the workload can be unbearable. I worked there when it was still a startup company, So I witnessed the company culture dive off of a cliff after the PE acquisition. Upper management is very fake and everything is about pushing more and more sales. The quality of the product has deteriorated, while more features have been added, there are more bugs and less people to fix them, all while the company continues to raise their prices. Managers tend to be promoted or moved from different sister companies, because they are "good managers" but then they know nothing about the platform they are managing, so they end up not being able to assist the employees they are managing

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