Good place to be and the best people around - Customer Support ShipStation Employee Review

4.0
Jan 5, 2015
Recommend
CEO approval
Business Outlook

Pros

ShipStation gives you an end goal and allows you to work in a way that suits you. This is huge for creatively thinking when coming up with solutions for a problem. I get time away and have never been given a "talking to" for needing time away. This includes needing to leave early at anytime as long as I let them know and have made arrangements for this. Next, the people who sit to the left and right of you are awesome. Flat out. No questions asked. They are not just people you see 8 hours a day and forget about. They are warm, caring people that have helped me grow personally and professionally. They have my back when days are tough and give me a helping hand to my when I get knocked down. This is definitely the reason I show up everyday. The pay is good and benefits are great. Can't be upset about either one. Lastly, I get to drink wine on Fridays during the afternoon to celebrate the end of the week.

Cons

Sometimes work load can be heavy but it's called work for a reason. Don't expect flowers and puppies when you walk through the door. It can be challenging but if you try your hardest to do the right thing and are willing to ask for help when you need it, you'll be fine.

Explore other reviews about ShipStation

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Every single person that works here is super nice and welcoming.

Cons

Can't think of any cons

2.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work from home option is great, they do provide free snacks and drinks and a catered lunch once a week. Sometimes the workload can be really light. Most of the people working there were great

Cons

Owned by private equity, so the annual mass layoffs are very real, They will mass fire people and then outsource the jobs over seas. Expectation of taking ownership of projects without equitable pay for the responsibilities taken on. Sometimes the workload can be unbearable. I worked there when it was still a startup company, So I witnessed the company culture dive off of a cliff after the PE acquisition. Upper management is very fake and everything is about pushing more and more sales. The quality of the product has deteriorated, while more features have been added, there are more bugs and less people to fix them, all while the company continues to raise their prices. Managers tend to be promoted or moved from different sister companies, because they are "good managers" but then they know nothing about the platform they are managing, so they end up not being able to assist the employees they are managing

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