Headed in the wrong direction - Customer Service Shipt Employee Review

2.0
Jan 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Depending on where you live, it can be quite lucrative.

Cons

Company culture has taken a nosedive. Money over people. Pay model transitioned from basic, transparent commission to black box algorithm with no rhyme or reason seeming to guide it.

Explore other reviews about Shipt

5.0
Jan 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice gig to make some extra money. Target stores are easier to navigate fyi.

Cons

Less busy when not in peak times.

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Really a great people and a great culture. Thoughtful leadership for the most part

Cons

Hyper focused on Target and promoting Target Talent over natively Shipt talent and elevating Target Goals over Shipt originating ideas.

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