Pros
Took away the acceptance rate; so big on focusing more on your customer service, timing, and therefore rating. Can always get someone on the phone. Sometimes wait times are longer on the weekend, though. They can comprehend complicated situations well because there isn't a language barrier. Because they are members with a yearly paid service, they are a certain class of clientele and they tip 70 percent of the time. The way in which Shipt asks the member to tip has a lot to do with it. It's the way you ask, not what you ask. They have mastered it to benefit us, as the shoppers. Orders are small. I've never seen one over roughly 20 items. Base pay is high. Everything you need to know is right there before you accept. Driving time, addresses of both store and delivery, all items so you can plan with your other orders. You can become a master at accepting multiple orders and planning your shopping and driving trips. It's fun! If you like to shop. this scratches that itch. You can accept as many orders as you want that you can handle. Know your limits. Assess for hard-to-find items like clothing. Substitutions can be time-consuming when it's personal home products. Groceries are easiest. So many opportunities to go above and beyond; leave more of an impression! You are rewarded with more orders based on your performance!
Cons
Need to have mandatory reading sections from the help section. There's know information that you kind of find haphazardly when it's too late. Promo orders can bring your ratings down if you don't deliver within window. Doesn't hurt your on-time, but guests can leave a bad rating. Wish the delivery window was changed and the member notified when an order is picked up super late. Obviously, it's an order other members don't want to take, so you're taking one for the team and it shouldn't hurt you so much.. They just fixed a major con impacting my ability to provide customer service.I had been prioritizing accepting orders over time management, because it was stressed to accept 95 percent of orders offered...killing myself, thinking I HAD to accept every one, which is impossible. i would have 4 in the same delivery window. If you read deep in the help section, it does explain that they only expect 1 per hour.They don't force you to read the entirety of the help section before you begin. This can cause you to mess up your stats if you're not feeding them correctly with certain actions. LUCKILY, they took away the acceptance rate which impacted our stats most. This in turn is leaving a better pool of promo orders. Often offered no orders during a window. If a shopper has received a 5 star rating before from a member, they're likely to receive an offer for that order first. Look, we all give 5 star service and it's something vetted during the intake process. Preferring shoppers is a great tool, which has a similar outcome. Stick to one so there is more fairness in offering orders. If you take a lot of promo orders, chances are you may be late delivering, which will impact your rating and receipt of future orders.