Used to be a good company - Customer Service Associate Shipt Employee Review

2.0
Dec 21, 2021
Recommend
CEO approval
Business Outlook

Pros

There is not a boss to report to everyday. Making your own schedule is a huge perk. You can start and stop whenever you need to. If you have a good customer base you can get maximum tips and some days it makes it worth the hustle.

Cons

When Shipt first started the pay was great. The job was great. Shipt was started by someone who starts up businesses and when they are doing well it gets handed off to someone else. When a new management team took over the pay in most areas dropped significantly. When they saw it was a working for them they changed the pay in every area. It’s hard to go to work and want to do a good job when you feel like you’ve been demoted. Doing large orders is not worth the pay like it used to be. It seems the newest COO is about getting money to grow the business and the shoppers who do all the work to keep the company growing get the shaft. It’s very disheartening to feel that way.

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5.0
Dec 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Very Easy to complete orders Work on own time

Cons

Pay is not always great l

4.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible schedule use your own car, choose where you want to shop

Cons

not the best or easiest way to contact support people can give you a bad ratio for no reason

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