Pros
The company is amazing, and the people are great. Despite what else you might read (who probably don't work here anymore for a reason), the people and management are great. The whole "ghetto" statement given previously is ridiculous. Their is a dress code in place that is enforced (i.e. no shorts, no torn clothing, no revealing clothing, etc). This just sounds like petty rambling (perhaps the skin color was too dark for someone's taste?). There is minimal training, because the job is not that hard. Most people are able to do their job after 1-2 days of training. The management staff are professional and competent (bad scheduling, hard to change? Sounds like you couldn't get the nice M-F you wanted), and are always able to help solve issues that arise. One of the current managers started the same day as me, and they got promoted because they started at the bottom, and worked hard to move their way up. Headphones are shared, but that's not uncommon. You also have to share computers and cubicles as well. Don't know why everyone expects their own little office area. And they have sanitizing wipes throughout the call center in case anyone wants to wipe down their stations just in case. And the cubicles themselves? 4.5 feet wide (yes, I just measured!)
Cons
The number of calls can be a lot during special sales days, but that's true everywhere. The starting out pay isn't as much as other call centers, but well above other jobs (i.e. retail, serving, etc). Although, you can always just do a good job, and get moved to another department with higher pay like I did (happens frequently).
